Privacy Policy

# 1. What we collect

1. (a)Enquiry data you give us: name, business name, email, phone/WhatsApp number, industry, services, package and budget of interest, platforms, and what you write about your project.
2. (b)Engagement data: contact details of your team, billing details, PAN where needed for TDS, approvals, feedback and communications.
3. (c)Client materials you share with us, which may include images, voices and likenesses of people. You are responsible for having their consent (see Service Terms, clause 8).
4. (d)Technical data: IP address (used briefly to prevent abuse of our forms), device and browser type, and server logs.
5. (e)Analytics, only if enabled: aggregate, non-identifying usage events. These never include the contents of the form.

# 2. Why we use it (purposes and legal basis)

We process personal data only for lawful purposes, on the basis of your consent or a legitimate use permitted by the DPDP Act:

1. (a)to respond to your enquiry, send proposals and follow up (consent, given when you submit the form);
2. (b)to perform an engagement, invoice and collect fees, and keep accounts (performance of the contract you requested; compliance with tax law);
3. (c)to protect our website and services from fraud and abuse;
4. (d)to comply with law, court orders and lawful requests from authorities.

# 3. Where your enquiry goes

Enquiries submitted on this website are delivered to DevXAI Technologies Private Limited's client-management system, where they are recorded as a Brand Pulse lead, and may also be delivered by email to our team inbox. Access is limited to personnel who handle enquiries.

# 4. Who we share it with

We do not sell personal data. We share it only with data processors acting on our instructions — hosting, cloud infrastructure, email delivery, analytics (if enabled), accounting and payment services — under obligations of confidentiality and security; with our professional advisers; and where required by law. Some processors may store data outside India, in countries not restricted by the Central Government under the DPDP Act.

# 5. Retention

Enquiries that do not become engagements are kept for up to twenty-four (24) months for follow-up and then deleted or anonymised. Engagement, invoice and tax records are kept for at least eight (8) years as required by the Companies Act, 2013 and the Income-tax Act, 1961. Server logs are kept for up to 180 days. Data is kept longer only where the law or a live dispute requires it.

# 6. Your rights

Under the DPDP Act you may:

1. (a)request a summary of the personal data we hold about you and how it is processed;
2. (b)request correction, completion, updating or erasure of your personal data;
3. (c)withdraw consent at any time (this does not affect processing already done, and we may still keep data the law requires us to keep);
4. (d)nominate another person to exercise your rights in case of death or incapacity;
5. (e)have your grievance addressed by our Grievance Officer, and, if unresolved, complain to the Data Protection Board of India.

# 7. How to exercise them

Write to hello@devxaitechnologies.com with the subject "Data request", from the email address we hold for you. We may need to verify your identity. We acknowledge requests within 72 hours and respond within thirty (30) days, or sooner where the law requires.

# 8. Security

We use reasonable security practices consistent with the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: encrypted connections (HTTPS), access controls, rate-limited forms, and restricted, logged access. No system is completely secure; in the event of a personal-data breach we will notify affected persons and the Data Protection Board as the DPDP Act requires.

# 9. Children

Our website and services are for businesses and are not directed at children. We do not knowingly collect personal data of anyone under 18. If you believe we have, contact us and we will delete it.

# 10. Changes

We may update this policy. The current version is always on this page with its date. Material changes will be highlighted on the website.

# 11. Contact and grievances

Privacy questions and requests: hello@devxaitechnologies.com. Complaints: see our Grievance Redressal page.