Legal

Grievance Redressal

How to raise a complaint with DevXAI Technologies Private Limited about Brand Pulse, and how quickly we respond.

Brand Pulse · DevXAI Technologies Private Limited · CIN U63112AP2025PTC118947

Effective
13 November 2026
Last updated
13 November 2026
Version
1.0
Applies to
Everyone
Issued by
Legal entity
DevXAI Technologies Private Limited
Brand
Brand Pulse — Creative & Digital Studio
CIN
U63112AP2025PTC118947
Principal place of business
Hyderabad, Telangana, India
Legal & privacy contact
hello@devxaitechnologies.com
Key points
  • Email the Grievance Officer with the subject "Grievance".
  • Acknowledgement within 48 hours; resolution within one month.

A summary to help you read the document. It is not part of the terms; the full text below governs.

Contents
  1. 1. Grievance Officer
  2. 2. How to raise a grievance
  3. 3. Timelines
  4. 4. If you are not satisfied

In accordance with the Information Technology Act, 2000 and rules made under it, the Digital Personal Data Protection Act, 2023 and the Consumer Protection Act, 2019, DevXAI Technologies Private Limited has appointed a Grievance Officer for complaints about the Brand Pulse website, services and your personal data.

# 1. Grievance Officer

The Grievance Officer, DevXAI Technologies Private Limited. Email: hello@devxaitechnologies.com. Principal place of business: Hyderabad, Telangana, India.

# 2. How to raise a grievance

Email hello@devxaitechnologies.com with the subject "Grievance", and include your name, contact details, the engagement or invoice it relates to (if any), and a clear description of the issue with any supporting documents.

# 3. Timelines

  1. Acknowledgement within forty-eight (48) hours of receipt.
  2. Resolution or a reasoned response within fifteen (15) days, and in any case within one (1) month of receipt.
  3. Requests to remove unlawful or infringing content are acted on within the timelines in the IT Rules, 2021.

# 4. If you are not satisfied

For personal-data complaints you may approach the Data Protection Board of India after exhausting this process. Commercial disputes about an engagement are resolved under the dispute clause of our Service Terms.

Questions about this document?

Write to hello@devxaitechnologies.com. For complaints, see Grievance Redressal.

© 2026 DevXAI Technologies Private Limited. Grievance Redressal, version 1.0, last updated 13 November 2026.