Refund & Cancellation Policy

# 1. Fees are non-refundable once work starts

Fees for a billing month or project are non-refundable once work on it has started. Work starts when we begin planning, scripting, sourcing, scheduling a shoot, or producing any deliverable — whichever is first. This applies even if you do not use the full allocation, change your mind about the direction, or delay inputs and approvals.

# 2. Cancelling a monthly package

You can cancel by giving thirty (30) days’ written notice to hello@devxaitechnologies.com. The notice period is billed and delivered in full; if it spans into the next billing month, that month is billed pro rata to the end of the notice period.

If the Proposal sets a minimum term, cancelling before it ends makes the fees for the remaining minimum term immediately payable.

Unused allocation at cancellation lapses and is not refunded or credited.

# 3. Cancelling before work starts

If you cancel in writing after paying but before any work on that month or project has started, we refund the amount paid less (a) a 20% administration and capacity-reservation fee and (b) any third-party costs already committed (crew, equipment, locations, licences, travel, ad spend).

# 4. Pauses

A monthly package may be paused once per twelve months, for up to one month, with fifteen (15) days’ written notice before the next billing date. A pause is not available for a month already billed or started.

# 5. Shoots and production bookings

Shoot dates hold crew, equipment and locations. Rescheduling or cancelling a shoot less than seventy-two (72) hours before it is charged at 50% of the shoot fee plus all committed third-party costs; less than twenty-four (24) hours, or a no-show, at 100%. Weather or access problems at a location you chose are your responsibility.

# 6. If we cannot deliver

If we fail to deliver an agreed deliverable for reasons solely within our control, our only obligation — and your sole remedy — is, at our choice, to deliver it in the following cycle or to credit or refund the proportionate fee for that deliverable.

# 7. What is never refundable

1. (a)Ad spend paid to platforms, and our management fee on it.
2. (b)Stock, music and font licences, and other third-party costs once incurred.
3. (c)Work that was approved, deemed approved or published.
4. (d)Any tax already deposited with the government on the fee (for example, TDS deducted by you).

# 8. Chargebacks

Please contact us before disputing a payment with your bank. An unwarranted chargeback or payment reversal is a breach of the Service Terms; we may suspend all work and recover the amount, together with bank charges and recovery costs.

# 9. How refunds are made

Approved refunds are paid to the original payment source within fifteen (15) business days of approval. Requests must come from the email address on your engagement.

# 10. Your statutory rights

Nothing in this policy limits any right you have that cannot be excluded under the Consumer Protection Act, 2019 or other applicable law.